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Shipping & Returns

Shipping Information

Most items ordered via Standard Delivery will arrive within 5-7 business days. Some items, including personalized items, customized items and items shipped from locations other than our main warehouse, may take longer. Please check individual product pages for item specific delivery schedules. Next Day Express, 2-Day Express and 3-Day Express Delivery are also available for an extra charge.

 

APO/FPO Addresses

Allplush.com can provide tracking information to initial point of delivery only. Please contact the military mail station for additional tracking information once the package has arrived at the APO/FPO address. Please be aware that once packages are delivered to the military mail station it may take several weeks to reach the recipient.

  

International Shipping

Charges 

The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, you can contact us at sales@allplush.com

 

 Who Pays for Duties and Taxes?

Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S

 

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
 

Federal Express

Package tracking: www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339
 
USPS

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Canceling an Order

You may cancel an order at any time prior to processing at our center by calling 800-747-9787. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our return policies for easy return

 

Return Policy

Allplush.com will gladly exchange, credit or refund your purchase of any Allplush.com merchandise purchased at Allplush.com if returned within 30 days of the shipping date, excluding Shipping & Handling and Gift Wrap charges. To return by mail, please send prepaid via UPS or insured USPS. A pre-addressed label has been attached to your packing slip for your convenience. Be sure to include your name and address on the label (we will not accept any packages without a return name and address). Allow 1 weeks for processing.

 

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